Tempo Data Import (REST API) incident

Incident Report for eazyBI

Resolved

This incident has been resolved.
Posted May 29, 2018 - 19:17 EEST

Update

We are continuing to monitor for any further issues.
Posted May 29, 2018 - 19:16 EEST

Update

Tempo has fixed REST API request authorization problems and now all Tempo worklog requests should work without failures.
Posted May 29, 2018 - 19:16 EEST

Update

The majority of Tempo import jobs are completed successfully after retrying failing requests, but sometimes some import jobs might still fail. We are working together with Tempo to help them solve the root cause of the problem.
Posted May 29, 2018 - 14:25 EEST

Monitoring

A fix has been implemented to retry failing Tempo Cloud worklog requests. We are monitoring if this will allow to finish Tempo import successfully.
Posted May 28, 2018 - 21:53 EEST

Update

The incident is reported to Tempo. We are waiting for the update.
Posted May 28, 2018 - 15:46 EEST

Investigating

Temo Data Import is not working
Posted May 28, 2018 - 12:39 EEST
This incident affected: Web App.
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