Between August 25 (~12:00 UTC) and August 26 (~09:00 UTC), scheduled data imports in our EU region were delayed, in some cases by several hours. No data was lost, reports and dashboards remained fully available throughout, and all imports completed normally once processed.

What happened. A small number of exceptionally large, long-running imports - combined with slow responses from some external data source APIs - gradually occupied all background import capacity on our EU import servers. As capacity filled, remaining imports slowed down as well, and a backlog of queued import jobs grew faster than it could be processed.

Resolution. On the morning of August 26, we added additional import server capacity. The backlog cleared within an hour, and import processing has been running normally since.

We apologize for the inconvenience the delays may have caused.